The Tortured Poets Department Gray Hoodie

30 Days Easy Exchange / Return & Refund

Return Policy:

Our teams from the ones who are making your attire to the ones who are checking their final look and quality keep a keen eye on every order and its quality. If mistakenly the situation occurs and you receive an incorrect size, a different color, or a defective product, you can avail yourself of our return offer. So if you confront any issue like this or you get a change in the color, size, or design you can just go ahead to avail our return policy.

Refund Policy:

If there is any issue with your received parcel from our end then you can surely claim a refund from us. The issue could be anything from receiving an incorrect size, a different color, or a defective product. Or the situation can also be that you have not received your order and it has been a long time now. In all these above-mentioned cases you can claim your refund from us. To claim it just get in touch with our customer support team and our representatives will respond to you within 24 hours of receiving your email. Our team first will check the issue and after finding you eligible we will refund your amount.

Exchange Policy:

When it comes to availing of the Exchange Policy that we offer, only some points make you eligible for the exchange. The points are listed below.

• You get a changed product other than that which you ordered.
• You get a damaged product.
• You get the completely wrong product.
• You get a different color product.
• You get an incorrect size.

For more information, refer to our Exchange/Return & Refund page.

Shipping Coverage:

We ship all over the world.

Shipping Costs:

Free shipping:

• US
• UK
• CA
• AUS

Flat shipping rate of $25:

• The rest of the world.

Shipping Process and Time:

Handling time: 5-7 days (MONDAY – FRIDAY)

Transit time: 5-8 days (MONDAY – FRIDAY)

Total shipping time: 10-15 days (MONDAY – FRIDAY)

Shipping Method:

We ship all orders using UPS, FedEx, and DHL.

Handling time: 5-7 days (MONDAY – FRIDAY)

Transit time: 5-8 days (MONDAY – FRIDAY)

For more information, refer to our Shipping Policy page.

1. Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

 2. Payment Processing

All payments are processed securely through our payment gateway partners. Your credit card information is not stored on our servers.

3. Pricing and Taxes

All prices are listed in USD and are subject to change without notice.

We charge 0% tax as of now.

4. Order Confirmation

Upon placing an order, you will receive an email confirmation with the details of your purchase.

If there are any issues with your order, we will notify you as soon as possible.

5. Billing Information

You must provide accurate and complete billing information.

• The buyer can be facilitated with the complete refund amount if they cancel the order in the next 24 hours after placing it.
• If you exceed the time limit of 24 hours, do not worry you can still get the amount back. But this time 25% of the actual amount will be deducted.
• After 4 days if you cancel the order then we are sorry to share that in that case, we will deduct 50% of your balance.
• And last, once your order gets dispatched from our side you will not be able to cancel that then.

Feel free to contact us:

Business name: Washington Jackets

Address: 527 ranch trail, Irving, Texas, 75063

Email: sales@washingtonjackets.com

Working Hours: Monday-Friday 9 AM-5 PM