FAQ’s – Frequently Asked Questions

1. What is the return policy?

We have a 30-day return policy. If you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of delivery. Please note that you must contact us first to initiate the return process. Please check our return and exchange policy page for more information.

2. What are the conditions for a return?

In order to be eligible for a return, the following conditions must be met:

* You must contact us first to initiate the return.
* The item must not be damaged or defective by you
* The return must be requested within 30 days of delivery.
* The product must be new and sent to us in its original condition with all tags attached
* You must have a valid reason for the return.

3. How do I request a return?

To request a return, please contact us and provide the following information:

* Order number
* Proof of purchase
* Brief description of the reason for the return

Our return department will carefully review your request and provide further instructions.

4. How long does it take to process a refund?

Please allow up to 30 days for refunds to be processed after we receive your returned products. Depending on your bank, it may take some time for the refund to appear in your account.

5. Do you offer exchanges?

Yes, we offer exchanges. However, if the exchange product is not available in stock, you may need to wait for restocking or request a refund.

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue.

7. What is the shipping method?

We use trusted carriers like DHL, FedEx, or USPS.

8. Do you ship internationally?

Yes, we ship all over the world. However, free shipping is only available for the USA, UK, Canada, and Australia.

9. How can I track my order?

Once your product is shipped, you will receive tracking information via email. You can also track your order on our website. Please allow up to 24 hours for the tracking information to be updated.

10. Can I cancel my order?

You may cancel your order within 24 hours of placement for a full refund

Cancellations made after 24 hours are subject to the following fees:

* 24 hours to 4 days after order placement: 25% cancellation fee
* 4 days or more after order placement: 50% cancellation fee
* Once the order has shipped: Cancellation is not possible

11. How can I contact customer support?

* Business name: Washington Jackets
* Address: 527 ranch trail, Irving, Texas, 75063
* Phone: +1 (972) 827-8897
* Email: sales@washingtonjackets.com
* Working Hours: Monday-Friday 9 AM-5 PM