Washington Jackets Return, Refund, and Exchange Policy

At Washington Jackets, we are committed to providing high-quality apparel and ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer a straightforward 30-day return, refund, and exchange policy to make the process easy.

Return & Refund Policy

If you receive an incorrect, damaged, or defective item, you can return it within 30 days of delivery for a full refund or exchange. We want to make sure you are satisfied with your purchase, so please reach out if there’s an issue!

Refunds

You may request a refund if:

  • You received an incorrect, damaged, or defective item.
  • You didn’t receive your order within a reasonable time frame.

To request a refund, simply contact our customer support team at sales@washingtonjackets.com. We will review your request and process the refund within 14 business days once the return is received.

Return Conditions

  • Items must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to be processed and reflected in your account. (Some banks may take longer to post the refund.)

Exchange Policy

If you receive an item that is incorrect, damaged, or defective, we will happily exchange it for the correct product or a new one.

Exchange Conditions

  • Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Exchanges will be processed within 14 business days of receiving the returned item.

If you’d like to exchange your item, please contact our customer support team at sales@washingtonjackets.com to initiate the process.

Return & Exchange Procedure

  1. Contact Us: Reach out to our customer support team at sales@washingtonjackets.com within 30 days of delivery. Provide a brief explanation of the issue and include photos if applicable.
  2. Return Authorization: Our team will respond with a return shipping address and further instructions.
  3. Ship the Item Back: Use a trackable shipping method to send the item back to us.
  4. Inspection & Resolution: Once we receive and inspect the item, we will process your refund or exchange accordingly.

Non-Returnable/Exchangeable Items

For customer satisfaction, we do not accept returns or exchanges for the following:

  • Items that have been worn, washed, or altered.
  • Items that are returned after the 30-day return window has passed.
  • Sale items (unless defective).

If you received the correct size, but it does not fit you, we offer discounted pricing on a reorder for the correct size.

NOTE: We do not accept free returns or exchanges if the customer just does not like the product.

Order Cancellation Policy

You may cancel your order within 24 hours of placement for a full refund.

For cancellations made after 24 hours:

  • 24 hours to 4 days after order placement: 25% cancellation fee.
  • 4 days or more after order placement: 50% cancellation fee.

Once your order has shipped, cancellations are not possible.

Restocking Fee

We charge a 50% restocking fee for the return of non-defective items. This fee helps cover the costs of inspecting, repackaging, and restocking returned merchandise. The restocking fee is only applied to returns of non-defective items.

FAQs

How to Request a Return or Exchange?

Simply email us at sales@washingtonjackets.com within 30 days of receiving your order. Please include your order number and a description of the issue (with photos, if applicable).

Who Pays for Return Shipping?

Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.

How Long Will My Return or Exchange Take?

Once we receive the returned item, refunds are typically processed within 14 business days. Exchanges are also processed within 14 business days.

Important Notes

  • Color Discrepancies: Due to different monitor settings, colors of items may appear slightly different on your screen. We recommend reviewing our size guide before placing your order to ensure the right fit.
  • Sizing Issues: If you are unsure about your size, please refer to our size guide or contact us for assistance before purchasing.
  • Processing Time: While we aim to process returns and exchanges as quickly as possible, please note that the total process, including shipping time, may take up to 30 days.

Contact Us

For any questions or assistance with returns or exchanges, please don’t hesitate to contact us:

  • Business Name: Washington Jackets
  • Address: 527 Ranch Trail, Irving, Texas, 75063
  • Phone: +1 (972) 827-8897
  • Email: sales@washingtonjackets.com
  • Working Hours: Monday–Friday, 9 AM–5 PM (Central Time)